Tales From the Front Desk

How GHH Helps When You Call…

A short interview with GHH Office Manager Maria Latella lets you know how we can help you with your needs and goals. A GHH inquiry intake story:

What does a typical request look like?

Depends on the caller’s specific survey or engineering needs but most of the calls are for services related to residential property, commercial property, elevation certificates, additions, subdivisions or construction layout.

What kind of information do you need or are listening for during these conversations?

It starts with contact information, who a proposal should be sent to (it does vary depending on the situation), who will be responsible for financials, and finally, what is the purpose of the survey or engineering services.

What happens after gathering the basic information?   Does the conversation end or continue?

It might end with a brief description of what the client can expect for next steps or it might continue depending on input from the client.  For example, if a client is unsure of what specific type of survey is needed we can ask some questions about what they are trying to accomplish.  If they want to see where their boundaries are marked on the ground that is one type of survey.  If they are planning on improvements to the site, that is another kind of survey.  In addition to helping determine the type of survey needed, it’s a good chance to describe the value of each.

Is it difficult to get to that point in the conversation?  Do you listen for key words or specific scenarios the potential client is referring to?

We listen for key words such as “flood insurance” or “I live on the shore” which most likely relates to completing a flood certificate.  Or, phrases such as “ I want to do an addition” and“ We have land we want to subdivide” can help drive what type of service is needed and how we can help.   Most clients are not aware of the various types of surveys so we try to lead the conversation to narrow down the list in order to provide the most appropriate proposal we can from the start.

How do you leave off with a client?

I will always explain next steps, specify who will accomplish them (e.g. , a Licensed Land Surveyor or Professional Engineer) and when to expect communication.

What is your overall goal when speaking with a potential client?

The goal is to convey a sense of confidence, that we are patient, that we care about their request and care about their end goal.

What is one thing you want clients to know when they call Godfrey Hoffman Hodge LLC?

There are lots of way we can help with your needs/goals.  The more we communicate, the better, and faster we can help

GHH Supports Future Surveyors

Lyman Hall Launches Survey Module

GHH is pleased to play our part in this new and exciting program…

In September 2022, Lyman Hall High School in Wallingford launched a surveying module in the Agriculture Science Department. The objective of the one semester course is to provide exposure to the career field and basic skill training. Students who take the course are immersed in basic surveying, mapping concepts and introduced to the standards of work and expectations for the surveying profession.

Throughout the course students gain skills in operating tools for land measurement, reading and making maps, operating unmanned aerial systems (drones), to collect remote sensing data, researching land records, and manipulating data in software such as AutoCAD, Access, Pix4D, and Carlson Photo Capture.  Assignments are associated with real world scenarios. To support the technical side, a wide range of surveying equipment and software was procured through two separate Perkins Career and Technical Education Grants. Students will have opportunities to get hands-on instruction and experience with set up and operation of total stations, data collectors, prism poles, tripods, GPS rovers, RTK and non-RTK UAVs.

Curriculum development was supported by The Institute Of Real World Education and Curriculum Advancement (IRWECA) at Southern Connecticut State University.  The objective of IRECA is for the interdisciplinary educator teams to be able to “develop and implement interdisciplinary curriculum modules aligned with industry needs and best practices in education.” (https://biopath.southernct.edu/irweca)  The team for Lyman Hall consists of Emily Picard,  Wildlife Biology teacher from the Agriculture Science Department,  Ryan Sheehan, Engineering STEM teacher  from the Science and Technology Department, Marjorie Drucker, curriculum facilitator from Drucker Educational Consulting LLC and Calvin Weingart, a licensed surveyor with Godfrey Hoffman Hodge LLC filling the role of industry consultant.

The team has met monthly since January 2022 to share ideas and goals, learn about the surveying profession and ultimately support the development of the curriculum now underway. We are confident that these high school students will come away from the course with the knowledge that the surveying career field is relevant, accessible and intriguing.  Ultimately, the hope is that the students will bring their youthful enthusiasm and passion for learning to the surveying profession.

We are glad to be a part of this exciting program – it’s always a thrill to share our knowledge and help push the profession forward!

Tales from the Field: Summer 2022

Catch Up with the GHH Team

GHH has been busier than ever this summer!

Calvin Weingart shares the behind-the-scenes of laying out test pits to determine soil suitability for septic systems in North Stonington, CT.

Zach Weingart and Jeff Plourde precisely check the positioning and data input of the S6 total station and targets in Branford, CT. A quality construction project begins with a quality survey control network. 

Adam Hoffman drives a steel rod into its respective location to create a permanent reference point for a client. While modern technology and technological advances have been made, manual labor will always be present. 

Stay up to date with the GHH team and connect with us on our social media accounts!